Privacy Policy

XtremeTech Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains in plain language how we collect, use, store, and protect your personal information when you visit our website, use our web development and digital services (including WordPress development, WHMCS development, hosting, and related services), or interact with our client area. We want you to understand what data we have, why we need it, and what your rights are.

1. Who We Are

XtremeTech Studio is a web development and digital services company. We build WordPress websites, set up and automate WHMCS billing systems, provide custom web development, design, hosting, and related services. When you use our site or services, we may process your personal data as described in this policy.

2. Information We Collect

We may collect the following types of information:

• Information you give us: When you contact us, request a quote, place an order, or use our client area, we may collect your name, email address, phone number, billing address, and any message or details you provide. This helps us respond to you, deliver services, and manage your account.
• Information from your use of our website: When you browse our site, we may automatically collect technical information such as your IP address, browser type, device type, and which pages you visit. This helps us improve our site and understand how visitors use it.
• Cookies and similar technologies: Our website may use cookies (small text files stored on your device) for essential functionality, to remember your preferences, or for analytics. You can control or block cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our services (e.g. WordPress development, WHMCS setup, hosting, support).
• Process orders, payments, and invoices.
• Respond to your enquiries and support requests.
• Send you important updates about your services or account (e.g. renewal reminders, security notices), where relevant.
• Send marketing or promotional communications only if you have agreed to receive them; you can opt out at any time.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information only in these situations:

• Service providers: We may use trusted third parties (e.g. hosting providers, email services, payment processors) to help us run our business. They process data on our behalf and are required to protect it and use it only as we instruct.
• Legal requirements: We may disclose information if required by law, court order, or to protect our rights, your safety, or the safety of others.

5. Data Retention and Security

We keep your personal information only for as long as necessary to provide our services, fulfil the purposes described in this policy, or as required by law (e.g. for tax or legal compliance). After that, we securely delete or anonymise it.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system or internet transmission is 100% secure; we cannot guarantee absolute security.

6. Your Rights

Depending on where you live (e.g. UK, EU, or other regions), you may have rights such as:

• Access: To ask for a copy of the personal data we hold about you.
• Correction: To ask us to correct inaccurate or incomplete data.
• Deletion: To ask us to delete your data in certain circumstances.
• Restriction or objection: To ask us to restrict how we use your data or to object to certain processing.
• Data portability: In some cases, to receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us using the details below. You also have the right to complain to a data protection authority if you believe we have not handled your data properly.

7. Cookies

Our website may use cookies for essential operation (e.g. keeping you logged in), for analytics (e.g. understanding how many people visit our site), or for preferences. You can set your browser to refuse or delete cookies; some features of the site may not work fully if you do so.

8. Third-Party Services and Links

Our website may link to or integrate with third-party services (e.g. our client area, payment gateways, social media). Those services have their own privacy policies, and we are not responsible for how they collect or use your data. We encourage you to read their policies when you use them.

9. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our services or in the law). The "Last updated" date at the top of this page will change when we do. We encourage you to review this page occasionally. If we make significant changes, we may notify you by email or by a notice on our website. Continued use of our site or services after changes means you accept the updated policy.

11. Contact Us

For any privacy-related questions, to exercise your rights, or to request a copy of this policy, contact XtremeTech Studio at [email protected] or through our client area. We will respond as soon as reasonably possible.